Refund and Cancellation Policy

Refund Policy

• Refunds for paid features on Suupam, such as promotional posts and event tickets, are only issued in cases of technical errors or if the event is canceled. All refund requests must be submitted within 24 hours of the transaction.

Cancellation Policy

• Users can cancel promotional posts and event ticket bookings within a specified time frame. After this period, cancellations may not be possible. Please refer to the specific terms provided during the booking process.